More Sales, Increased Conversion, Improved Experience.

Advice and guidance on ways to improve your Customer Experience to help grow your business from Limarah Crathorne - CX Consultant

How to Nail Your Black Friday 2020 Customer Experience!

Black Friday 2020 is just around the corner so it’s time to start focusing on your plans for what will probably be the busiest period your website has ever seen. There is a lot of steep competition on Black Friday … Read More

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thank you page on laptop

The Importance of Thank You Pages in the Customer Journey

Are You Leaving Money on the Table With Your Thank You Pages? Your thank you pages have the potential to nurture leads and to be one of the highest converting pages on your site, and yet they’re often thrown together … Read More

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eCommerce Metrics for Each Phase of the Customer Journey That You Should be Tracking

There are many ways to launch, grow, and scale an eCommerce business. But, if you don’t measure the results of your efforts, you’ll never know how to improve them. There are thousands of eCommerce metrics you can track, but only … Read More

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5 Ways to Turn Your 404 Error Page into a Positive Customer Experience

Your 404 error page is a landing page no one wants to land on. But if users will land there anyway, why not make the most of it and turn a negative experience into a positive one? You can even … Read More

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How Colour Psychology Influences Customer Behaviour

I’m a huge believer in using psychology (especially colour psychology) to improve your marketing and customer experience. How often do you consider the psychology of colour when creating content, running ads, building landing pages, etc.? Are colours really one of … Read More

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5 Tops Tips for Mapping The Customer Journey

Before we get into the tips for mapping the customer journey, I should clarify for those of you that aren’t familiar with Journey Maps what they are and how they can boost your revenue. Increase Sales and Customer Loyalty by … Read More

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using a credit card and laptop to purch online - ecommerce customer experience

15 Tips to Improve Your eCommerce Customer Experience

eCommerce continues to experience explosive growth year after year.  And as more and more consumers turn to online shopping, their expectations for great eCommerce Customer Experience also continue to rise.  This means there is still a massive opportunity to build … Read More

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customer experience survey smiley face tick boxes

10 Top Tips to Design The Perfect Customer Experience Survey

Using a customer experience survey can help you measure how good your business is at interacting with your customers. By tracking the customer experience through surveys, you can identify problem areas and make changes to improve the overall experience of … Read More

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Computer with google analytics on the screen to help improve the customer journey

Improve the Customer Journey with Google Analytics 

You probably already use Google Analytics (or a similar analytics solution) on your website but are you using it to its full potential? In this article I’m going to show you how you can improve your customer journey with Google … Read More

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Customer Journey Mapping Workshop

What is Customer Journey Mapping and How to Start?

If you strive for a customer centric culture, you have to understand the customer journey – every step of the way! Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.  It offers … Read More

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Google search on laptop, SEO to improve customer experience

How to use SEO to Improve Customer Experience (CX)

When you think of SEO, the first thing that comes to mind is ‘search traffic’.  But what about a way to improve customer experience? While SEO remains a key focus and a priority for many marketeers, it can do a … Read More

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People looking at Customer Experience Metrics on a laptop

Customer Experience Metrics: How you can easily measure your CX

  “If you can’t measure it, You can’t improve it” – Peter Drucker Taking the time to build and implement a customer experience strategy takes time and hard work.  You need to make sure your hard work is paid off … Read More

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How Chatbots can Transform your Customer Experience

Chatbots are changing the way companies interact with their customers. If the chatbot is of a high quality, those changes are usually positive. So What is a Chatbot? A chatbot is software that can communicate with humans via a live … Read More

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Customer Experience: 5 Simple Steps to Get you Started That Won’t Take too Long

How people perceive your brand and whether or not they want to spend money with you – ultimately comes down to their customer experience (CX). So, it’s important that we find time to focus on customer experience and make it … Read More

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Is your Company Customer Focused Enough? 

The challenges facing many businesses today are greater than ever. Growing customer expectations, more online competition, and digital transformation, not to mention squeezes on resources and margins! Those businesses with a competitive edge are the ones that are customer focused. … Read More

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Man shouting on phone as he receives bad customer experience

What is Customer Experience? And why is it so Important?

What is Customer Experience? There are many terms and buzzwords around customer experience (also know as CX), but what exactly does it mean?  To keep it simple – CX is the impression you leave with your customer after interacting with … Read More

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5 Simple ways to Communicate Better with your Customers

Communication is at the heart of human interaction, and it can make or break a relationship. Being able to communicate effectively with your customers can boost sales, and repeat business. On the other hand, poor communication can quickly lead to … Read More

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Google Analytics Cheat Sheet

Get Your FREE Google Analytics cheat sheet to discover how to improve your customer journey and increase conversions.

PLUS: Tips and Tricks on how you can create your own personalised reports 👇

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