eCommerce Metrics for Each Phase of the Customer Journey That You Should be Tracking

There are many ways to launch, grow, and scale an eCommerce business. But, if you don’t measure the results of your efforts, you’ll never know how to improve them. There are thousands of eCommerce metrics you can track, but only … Read More

customer experience survey smiley face tick boxes

10 Top Tips to Design The Perfect Customer Experience Survey

Using a customer experience survey can help you measure how good your business is at interacting with your customers. By tracking the customer experience through surveys, you can identify problem areas and make changes to improve the overall experience of … Read More

Customer Journey Mapping Workshop

What is Customer Journey Mapping and How to Start?

If you strive for a customer centric culture, you have to understand the customer journey – every step of the way! Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.  It offers … Read More

People looking at Customer Experience Metrics on a laptop

Customer Experience Metrics: How you can easily measure your CX

  “If you can’t measure it, You can’t improve it” – Peter Drucker Taking the time to build and implement a customer experience strategy takes time and hard work.  You need to make sure your hard work is paid off … Read More