People looking at Customer Experience Metrics on a laptop

Customer Experience Metrics: How you can easily measure your CX

  “If you can’t measure it, You can’t improve it” – Peter Drucker Taking the time to build and implement a customer experience strategy takes time and hard work.  You need to make sure your hard work is paid off … Read More

Man shouting on phone as he receives bad customer experience

What is Customer Experience? And why is it so Important?

What is Customer Experience? There are many terms and buzzwords around customer experience (also know as CX), but what exactly does it mean?  To keep it simple – CX is the impression you leave with your customer after interacting with … Read More