How to Nail Your Black Friday 2020 Customer Experience!

Black Friday 2020 is just around the corner so it’s time to start focusing on your plans for what will probably be the busiest period your website has ever seen. There is a lot of steep competition on Black Friday … Read More

thank you page on laptop

The Importance of Thank You Pages in the Customer Journey

Are You Leaving Money on the Table With Your Thank You Pages? Your thank you pages have the potential to nurture leads and to be one of the highest converting pages on your site, and yet they’re often thrown together … Read More

Computer with google analytics on the screen to help improve the customer journey

Improve the Customer Journey with Google Analytics 

You probably already use Google Analytics (or a similar analytics solution) on your website but are you using it to its full potential? In this article I’m going to show you how you can improve your customer journey with Google … Read More

Man shouting on phone as he receives bad customer experience

What is Customer Experience? And why is it so Important?

What is Customer Experience? There are many terms and buzzwords around customer experience (also know as CX), but what exactly does it mean?  To keep it simple – CX is the impression you leave with your customer after interacting with … Read More